GymTracker Customer Help

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GymTracker Help

Signing Up To GymTracker PT

Create your account, confirm your email, and switch to PT mode so you can use the PT workspace and upgrade to PT Pro when you need it.

PTAccountBilling
  • Have access to the email inbox you want to use for your PT account.
  • Use the PT mode switch in the menu before opening PT Workspace.

After your email is confirmed, sign in, open PT Workspace, and use PT mode straight away. PT Pro stays available when you want branding, a public PT profile, starter files, client-ready exports, billing management, and the wider shared-app feature unlocks.

Step By Step

10 screens

Step 1

Switch to PT mode

Open the menu and tap PT at the bottom to move from Personal into PT mode.

Switch to PT mode

Step 2

Open PT Workspace

Open the menu again and choose PT Workspace to see the PT mode tools and the PT Pro upgrade path.

Open PT Workspace

Step 3

Open Account from PT Workspace

Tap Open Account to reach the sign-in and Create Account form for PT mode.

Open Account from PT Workspace

Step 4

Create your PT account

Enter your email address and password, then tap Create Account to register your PT account.

Create your PT account

Step 5

Check the email confirmation message

After you tap Create Account, GymTracker confirms that you should check your inbox and verify your email before your first full sign-in.

Step 6

Return to PT mode

After your email is verified, open the menu and switch back into PT mode.

Return to PT mode

Step 7

Open Account to sign in

Open Account so you can sign in with your PT email address and password.

Open Account to sign in

Step 8

Sign in after verification

Once your PT account is verified, enter your email address and password, then tap Sign In.

Sign in after verification

Step 9

Open PT Workspace from Account

Tap Open PT Workspace to move from Account into the PT workspace for your signed-in account.

Open PT Workspace from Account

Step 10

Review PT mode and the PT Pro upgrade path

PT mode is ready to use straight away. PT Pro stays visible so you can unlock branding assets, a PT profile, starter files, client-ready exports, billing, and the wider shared-app feature unlocks when you need them.

Review PT mode and the PT Pro upgrade path

Troubleshooting

Common blockers

  • If you do not see PT Workspace, open the menu and switch from Personal to PT.
  • If the account already exists, use Sign In instead of Create Account.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Upgrading To GymTracker Pro

Sign in, open Account, and start the secure GymTracker Pro checkout.

AccountBilling
  • Use the email address already linked to your GymTracker account.
  • Keep the app open until the secure checkout page loads.

After checkout, return to GymTracker and refresh your account panel if the Pro label does not appear straight away.

Step By Step

5 screens

Step 1

Open Account

Open the menu and tap Account so you can sign in and manage your plan.

Open Account

Step 2

Sign in to the free account

Enter your GymTracker email address and password, then tap Sign In.

Sign in to the free account

Step 3

Review the current Personal plan

Check the Account card to confirm you are signed in and still on the Free Personal plan before you upgrade.

Review the current Personal plan

Step 4

Choose Upgrade to Personal Pro

Tap Upgrade to Personal Pro to open the secure checkout for the one-time Personal Pro purchase.

Choose Upgrade to Personal Pro

Step 5

Continue to hosted checkout

After you tap Upgrade to Personal Pro, GymTracker opens the secure hosted checkout page in your browser. Keep the page open until the redirect starts.

Continue to hosted checkout

Troubleshooting

Common blockers

  • If the Upgrade to Pro button is missing, sign in first.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Extra Account Protection And Secure Checkout

This advanced two-factor-authentication flow was removed from the live product on 2026-03-13.

The current app keeps standard sign-in and sign-up, plus the existing active paid-device check for billing and PT account actions. The retired authenticator-based flow is preserved here:

- Advanced 2FA Flow Archive

PTAccountBilling

Step By Step

0 screens

GymTracker Help

Signing In And Switching Between Personal And PT Mode

Sign in from Account, then use the menu switch to move between Personal and PT mode.

PTAccountBilling
  • Use the same account email and password you created earlier.

Personal mode keeps the standard app view, while PT mode trims the app down for PT file work. PT Pro adds branding, a public PT profile, client-ready exports, starter files, and billing management. While PT Pro is active, the same account also gets the wider paid feature unlocks when you switch back to Personal mode.

Step By Step

6 screens

Step 1

Open Account

Open the menu and tap Account so you can sign in first.

Open Account

Step 2

Sign in from Account

Enter your email address and password, then tap Sign In.

Sign in from Account

Step 3

Switch from Personal to PT mode

Open the menu and tap PT at the bottom when you want the PT-focused workspace, branding tools, and client-ready export path.

Switch from Personal to PT mode

Step 4

Check the PT mode layout

PT mode trims the app down for PT file work and client handoffs, while keeping the same CSV workflow and the PT-specific upgrade path.

Check the PT mode layout

Step 5

Switch back to Personal mode

Open the menu again and tap Personal whenever you want to return to the full tracker view.

Switch back to Personal mode

Step 6

Check the Personal layout again

Personal mode restores the full GymTracker view for your own workout tracking and planning.

Check the Personal layout again

Troubleshooting

Common blockers

  • If PT mode does not show the PT workspace you expect, open PT Workspace from Account and refresh the workspace.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Managing Your PT Branding And Profile

Open PT Workspace to update your brand, logo, public PT details, and the client preview your customers will see.

PTAccountBilling
  • Sign in with your PT Pro account and switch to PT mode.
  • Keep your logo and profile image files ready if you want to upload them.

After saving, your PT workspace preview updates and future client-ready imports use the saved PT profile details from the server. The same active PT Pro billing period also keeps the broader paid feature unlocks available elsewhere in the app for this account.

Step By Step

10 screens

Step 1

Switch to PT mode

Open the menu and tap PT so the app switches into PT mode before you sign in.

Switch to PT mode

Step 2

Open Account

Open Account so you can sign in to the PT Pro account.

Open Account

Step 3

Sign in to the PT Pro account

Enter your PT account email address and password, then tap Sign In.

Sign in to the PT Pro account

Step 4

Open PT Workspace

Tap Open PT Workspace to move into the PT Pro workspace for branding, profile, billing, and client-ready exports.

Open PT Workspace

Step 5

Review the PT Pro workspace

Check that PT Pro is active before you change branding assets, public PT details, or client-ready exports.

Review the PT Pro workspace

Step 6

Prepare the PT logo upload

Choose your logo file first, then tap Upload Logo so the PT workspace can preview it before you save branding.

Prepare the PT logo upload

Step 7

Save the PT branding

Review the brand name and colours, then tap Save Branding to apply the PT branding to your active PT Pro workspace.

Save the PT branding

Step 8

Prepare the PT profile image upload

Choose the profile image file first, then tap Upload Profile Image so you can preview it before saving the PT profile.

Prepare the PT profile image upload

Step 9

Save the public PT details

Review the PT profile details you want clients to see, choose which contact fields stay visible, then tap Save Profile.

Save the public PT details

Step 10

Review the client-facing PT details preview

The Client PT Details Preview shows the version of your PT branding and PT profile that clients will see after they import a client-ready file.

Review the client-facing PT details preview

Troubleshooting

Common blockers

  • If the fields are disabled, PT Pro is not active yet on this account.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Recording Live Workouts Using GymTracker

Start a live session, add an exercise, record your set, and complete the workout when you are done.

AccountDataWorkout
  • You can do this signed out or signed in.
  • Start Fresh if you want a blank workout session.

Your completed session is stored in the current GymTracker data file and can also be saved as a reusable template.

Step By Step

9 screens

Step 1

Open Workout

Open the menu and tap Workout to move into the live workout area.

Open Workout

Step 2

Start a live session

Tap Start Session Now when you are ready to record a live workout.

Start a live session

Step 3

Open exercise search

Tap the exercise search field to choose the first exercise for the live workout.

Open exercise search

Step 4

Choose the exercise from search

Search for the exercise you want, then tap the matching exercise in the result list.

Choose the exercise from search

Step 5

Confirm the selected exercise

Tap Select Exercise to add it into the live workout.

Confirm the selected exercise

Step 6

Enter the set details

Fill in the reps and weight for the set, then tap the add-set button to record it.

Enter the set details

Step 7

Finish the live workout

When the session is done, tap Complete Session to move to the confirmation step.

Finish the live workout

Step 8

Confirm workout completion

Review the confirmation popup, then tap Complete Live Workout to save the session into history.

Confirm workout completion

Step 9

Review the workout summary

The Workout Complete popup confirms the session has been saved and gives you export and save-as-template options.

Review the workout summary

Troubleshooting

Common blockers

  • If the workout search does not open, make sure you are on the Workout tab before adding an exercise.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Creating Workout Templates Using GymTracker

Use the template builder to name a workout, add exercises, save it, and start a live session from the saved template.

AccountWorkout
  • Start Fresh if you want a clean template list.

Saved templates appear in the workout picker so you can reuse them whenever you want to start a new session.

Step By Step

8 screens

Step 1

Open Workout

Open the menu and tap Workout to move into the workout builder.

Open Workout

Step 2

Switch into Template Builder

Tap Template Builder when you want to create a reusable workout template instead of logging a live session straight away.

Switch into Template Builder

Step 3

Name the template and open exercise search

Enter a name for the template, then tap the exercise search field to start adding exercises.

Name the template and open exercise search

Step 4

Choose the exercise for the template

Search for the exercise you want to add, then tap the matching result in the list.

Choose the exercise for the template

Step 5

Confirm the template exercise

Tap Select Exercise to add the chosen exercise into the template builder.

Confirm the template exercise

Step 6

Save the template

Tap Create Template to save the workout so you can reuse it later.

Save the template

Step 7

Start a live session from the saved template

Choose the saved template in the picker, then tap Start Live Workout From Template to turn it into a live session.

Start a live session from the saved template

Step 8

Check the live workout built from the template

The saved template now opens as a live workout session that you can log in the normal way.

Check the live workout built from the template

Troubleshooting

Common blockers

  • If you cannot save a template on a free account, you may have reached the current free template limit.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Exporting Your Data File Using GymTracker

Open Data, choose Export Data File, confirm the filename, and save your GymTracker data file (.csv).

AccountDataWorkout
  • Make sure the current workout history or templates you want to keep are already in the app.

The saved GymTracker data file can be backed up, moved to another device, or imported back into GymTracker later.

Step By Step

4 screens

Step 1

Open Data

Open the menu and tap Data View to reach the import and export tools for the current GymTracker file.

Open Data

Step 2

Choose Export CSV

Tap Export CSV when you want to save the current GymTracker data file to your device.

Choose Export CSV

Step 3

Confirm the export filename

Check the filename in the save prompt, then tap Save to download the GymTracker CSV file.

Confirm the export filename

Step 4

Keep the exported CSV somewhere safe

You can use the exported GymTracker CSV as your backup, move it to another device, or import it back later.

Troubleshooting

Common blockers

  • If your browser blocks the download, allow downloads and try again.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Importing An Existing GymTracker Data File

Choose your GymTracker data file (.csv), review the import preview, and apply it to the app.

DataWorkout
  • Keep a backup copy of your current data file if you do not want to replace it.

Your imported workout history, templates, and settings load into the app and stay local unless you explicitly export again.

Step By Step

5 screens

Step 1

Open Data

Open the menu and tap Data View to reach the import and export tools.

Open Data

Step 2

Choose the GymTracker CSV and preview it

Select your GymTracker CSV file, then tap Import File to open the import preview.

Choose the GymTracker CSV and preview it

Step 3

Review the import preview

Check the file summary and recommended action in the import preview, then tap Import when you are ready to load the file.

Review the import preview

Step 4

Confirm the import

If GymTracker asks for a final confirmation, tap Confirm to continue with the import.

Confirm the import

Step 5

Check the imported data in the app

The imported workout history, templates, and settings are now loaded into the app and stay local until you export again.

Check the imported data in the app

Troubleshooting

Common blockers

  • If you already have unsaved work open, the app may ask you to confirm before previewing the import.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Exporting Your Branded Client File

Open PT Workspace and export a client-ready GymTracker data file (.csv) so your clients get your verified PT branding on import.

PTAccountBilling
  • Sign in with a PT account that has active PT Pro billing.
  • Make sure the workout data you want to share is already in the app.

Your client-ready file can be sent to a client. When they import it, GymTracker verifies the linked PT entitlement before applying your branding.

Step By Step

4 screens

Step 1

Review the PT Pro workspace before exporting

Check that PT Pro is active and the PT workspace is ready before you export a client-ready CSV.

Review the PT Pro workspace before exporting

Step 2

Choose Export Client-ready CSV

Tap Export Client-ready CSV when you want the file to carry the confirmed PT branding and PT details for your client.

Choose Export Client-ready CSV

Step 3

Confirm the branded export filename

Check the filename in the save prompt, then tap Save to download the client-ready PT CSV file.

Confirm the branded export filename

Step 4

Send the client-ready CSV to your client

Once the file is saved, send the client-ready CSV to your client. GymTracker confirms the linked PT branding and PT details when they import it.

Troubleshooting

Common blockers

  • If Export Client-ready CSV is unavailable or falls back to a standard export, refresh PT Workspace and check your PT Pro status.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

How Clients Use Your Branded Client File

Clients can import your branded GymTracker data file without creating an account and immediately see your verified PT branding.

PTAccountData
  • Send your client the client-ready GymTracker data file you exported from PT Workspace.

The client keeps using the same CSV format, and GymTracker only applies your PT branding when the file entitlement verifies successfully.

Step By Step

5 screens

Step 1

Open Data

Open the menu and tap Data View so you can import the client-ready PT CSV file.

Open Data

Step 2

Choose the client-ready PT CSV

Select the client-ready PT CSV file, then tap Import File to open the branded import preview.

Choose the client-ready PT CSV

Step 3

Review the PT confirmation in the import preview

Check the import preview so you can see the confirmed PT branding and PT details that will be applied, then tap Import.

Review the PT confirmation in the import preview

Step 4

Open PT Details from the menu

Open the menu and tap PT Details to view the trusted PT details linked to the imported file.

Open PT Details from the menu

Step 5

Review the imported PT details

The PT details panel shows the confirmed PT branding and public PT profile that were linked to the imported client-ready CSV.

Review the imported PT details

Troubleshooting

Common blockers

  • If the client does not see PT branding, ask them to re-import the latest client-ready file you exported.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Managing PT Pro Billing

Open PT Workspace to start PT Pro billing or manage it when billing is already linked to your account.

PTAccountBilling
  • Switch to PT mode before opening PT Workspace.

PT Pro billing controls whether client-ready exports and verified PT branding are active for your clients. While PT Pro is active, it also unlocks the wider paid feature set in the shared app for the same account.

Step By Step

7 screens

Step 1

Switch to PT mode

Open the menu and tap PT so the app switches into PT mode before you sign in.

Switch to PT mode

Step 2

Open Account

Open Account so you can sign in to the PT account that will manage billing.

Open Account

Step 3

Sign in to the PT account

Enter your PT account email address and password, then tap Sign In.

Sign in to the PT account

Step 4

Open PT Workspace

Tap Open PT Workspace to move from Account into the PT workspace for this account.

Open PT Workspace

Step 5

Review the PT Pro billing card

The PT Pro card shows whether PT Pro is active and whether billing has already been linked to the account.

Review the PT Pro billing card

Step 6

Start PT Pro

Tap Start PT Pro to open the secure monthly checkout. If billing is already linked later, the same area shows Manage Billing instead.

Start PT Pro

Step 7

Continue to hosted PT Pro checkout

If PT Pro checkout does not open straight away, refresh PT Workspace and try Start PT Pro again. When it succeeds, GymTracker redirects you to the secure hosted checkout page.

Continue to hosted PT Pro checkout

Troubleshooting

Common blockers

  • If Manage Billing is disabled, start PT Pro first so the account can be linked to billing.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.

GymTracker Help

Viewing PT Details After Importing A Branded File

After a branded import is verified, open PT Details to see the PT profile your trainer chose to share with you.

PTAccountData
  • Import a branded PT file first.

PT Details stays available only while you are using the verified branded session from that imported data file.

Step By Step

5 screens

Step 1

Open Data

Open the menu and tap Data View so you can import the client-ready PT CSV file first.

Open Data

Step 2

Choose the client-ready PT CSV

Select the client-ready PT CSV file, then tap Import File to open the import preview.

Choose the client-ready PT CSV

Step 3

Apply the branded import

Review the branded import preview, then tap Import to apply the file and its confirmed PT details.

Apply the branded import

Step 4

Open PT Details

Open the menu and tap PT Details to view the PT profile linked to the imported file.

Open PT Details

Step 5

Review the trusted PT details

The PT Details panel shows the confirmed PT branding and public PT profile that GymTracker verified for this imported file.

Review the trusted PT details

Troubleshooting

Common blockers

  • If PT Details is missing, the imported file may not include a valid current PT entitlement.
Generated from the live staging build at http://127.0.0.1:4173 using the customer-help Playwright workflow.